FORMATION STAGES OF SERVICE SPECIALIST’S COMMUNICATIVE SKILLS 

Tolsteneva Aleksandra Aleksandrovna, Doctor of pedagogical sciences, professor, head of sub-department of general engineering training, Nizhny Novgorod State Pedagogical University (Nizhny Novgorod, 1 Ulyanova str.), Tolstenev25@yandex.ru
Galkina Elena Nikolaevna, Postgraduate student, Nizhny Novgorod State Pedagogical University (Nizhny Novgorod, 1 Ulyanova str.), elenadankova85@yandex.ru

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The article describes a structure of communicative skills including as follows: dialogue and speech, information and technological, audio-contact, analystadministrative, estimated and reflective. The authors also consider the stages of formation of communicative skills of service sector specialists: motivational and target, cognitive activity, professional activity, estimated and reflective. The work adduces the results of formation of communicative skills obtained in the course of a criterion- diagnostic assessment.

communicative skills, services sector specialists, stages of formation of communicative skills.

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